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Shipping Policy

The shipping cost and time now are depending on your selected shipping method, items and location.

Estimated delivery time as followings:

Delivery time= Order Handling + Processing time + Shipping time

You will see the handling time and Estimated shipping time on the checkout page.

Order Handling: 01  Business Days.

Processing Time: 01 – 03 Business Days (depending on your ordered items, please read product’s detail).

Shipping Time (Time Not Included Order Handling + Processing Time):

    • Standard Shipping ( 03 – 07 Business Days): 4.99 for one item shipped domestic
    • Standard Shipping (The rest of the world): Only $7.99 (10-25 Business days)

Note: If over one item, you still only pay $4.99 for any additional items shipped domestic and 7.99$ per each additional product to the rest of the world

These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
The United States 03-07 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 10-30 Business days
Switzerland 10-30 Business days

=> Does not include order handling time and processing time.

NOTE: We are not responsible for shipping carrier delays.

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Our shipping methods being currently available is USPS, Fedex, UPS or DHL Express.

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. domain.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

  • Possible Reasons for Delay
    Incorrect Address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

I placed an order! When will I get it?

YAY! Orders ship from our manufacturer within 01-04 business days (based on your type of shipping) from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed the following week. During high volume periods, like a sale, the processing time may increase.

I haven’t received my order yet. What’s going on?

If you are in the USA and it’s been over 07 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience!

In addition, we do not take responsibility for the delay caused by unforeseen or uncontrollable events such as:

  • Incorrect Address.
  • Missing apartment, building, floor, or unit number.
  • Severe weather conditions.

International customs procedures

 

Can I have a tracking number?

Yes, we will send you a tracking number via email. In some cases, it can take up to 5 days after items are shipped. You can track your order by clicking on “Track Your Order” in your email. If you don’t receive an email, please feel free to contact us.

 

Why haven’t I received my order confirmation email?

Typically, if an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email.
If you have not received an order confirmation sent via email, we recommend you contact us to investigate this problem for you. It is possible that your order was unsuccessful.
Additionally, it could also be possible that the email address submitted by you was incorrect. Besides, please check your spam folder. They may be in there.

 

How do I contact you?

You can get in touch with us by email or phone.

+447418397028

[email protected]

 

I send an email, but I have got no response. What does this mean?

Because every day we have received a high volume of customer messages, sometimes we cannot respond to your email immediately. We’ll answer you within 1 business day. We are trying to improve our service day by day to serve you better.

 

Can I ship items in my order to the different addresses?

We do not deliver a single order to multiple addresses. If you want to send items separately, you will need to place separate orders for each delivery address.

 

Do you ship to PO Boxes and Military APO/FPO addresses?

Yes, we do. It can take up to 45 additional days to deliver your items to APOs.
Please note that you cannot have the tracking number for orders delivered to PO Boxes and Military APO/FPO addresses because of military security reasons

Please feel free to contact us at [email protected] if you have any questions.

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